If you have Maxon Multi-Factor Authentication (MFA) enabled, you will need a code from your authenticator app in addition to your password. Managing Legacy Licenses
Navigate to C:\ProgramData\Maxon\ and delete the local cache folder.
Still stuck? Open a ticket directly with the . Happy creating!
Ensure your firewall or antivirus is not blocking outgoing connections from Red Giant Service.exe or Maxon App.exe .
In 2020, Red Giant merged with Maxon. Consequently, all legacy Red Giant accounts were migrated to the . If you are trying to use an old Red Giant email and password from five years ago, it likely won't work until you "reset" it or migrate it via the Maxon website.
If someone gave you a (not your own), note that:
However, creativity grinds to a halt when you see the dreaded prompt: "Invalid Red Giant ID or Password."
：
Bookmark this guide, share it with your team, and if you encounter a new error, refer back to the troubleshooting matrix in Part 6. Happy rendering.
: If you haven't logged in since the merger, use the "Forgot Password" option at my.maxon.net to set a new password for the updated system.
If you are experiencing issues where your credentials are not being accepted, try these troubleshooting steps: 1. Reset Your Password Go to the Maxon Login Page. Click .
：
Red | Giant Id And Password Work |best|
If you have Maxon Multi-Factor Authentication (MFA) enabled, you will need a code from your authenticator app in addition to your password. Managing Legacy Licenses
Navigate to C:\ProgramData\Maxon\ and delete the local cache folder.
Still stuck? Open a ticket directly with the . Happy creating!
Ensure your firewall or antivirus is not blocking outgoing connections from Red Giant Service.exe or Maxon App.exe . red giant id and password work
In 2020, Red Giant merged with Maxon. Consequently, all legacy Red Giant accounts were migrated to the . If you are trying to use an old Red Giant email and password from five years ago, it likely won't work until you "reset" it or migrate it via the Maxon website.
If someone gave you a (not your own), note that:
However, creativity grinds to a halt when you see the dreaded prompt: "Invalid Red Giant ID or Password." If you have Maxon Multi-Factor Authentication (MFA) enabled,
：
Bookmark this guide, share it with your team, and if you encounter a new error, refer back to the troubleshooting matrix in Part 6. Happy rendering.
: If you haven't logged in since the merger, use the "Forgot Password" option at my.maxon.net to set a new password for the updated system. Open a ticket directly with the
If you are experiencing issues where your credentials are not being accepted, try these troubleshooting steps: 1. Reset Your Password Go to the Maxon Login Page. Click .
：
