If you are trying to cross-flash between different regions (e.g., C432 to C636), this error is very common. You may need to:
Check your version by dialing *#*#2846579#*#* on your phone, navigating to > Version Info , and matching the CUST and Preload strings exactly.
If your Base package ends in 10.1.0.150 , your Cust and Preload packages must also explicitly correspond to that exact 10.1.0.150 release.
, and verify the specific CUST and Preload endings for your device. HiSuite Version Incompatibility group version not match hisuite proxy new
If the error persists, it is possible that the firmware combination you are attempting is not compatible with your current region, in which case you might need to look for a different firmware variant. Troubleshooting "Group Version Not Match"
Clear the cache in HiSuite and the Proxy application, then restart both.
You might be trying to install a European firmware (e.g., C432) on a Chinese variant (e.g., AL00), or a much older version without proper rollback procedures. If you are trying to cross-flash between different
HiSuite Proxy is a third-party wrapper around the official HiSuite application. Sometimes, an update to the official HiSuite desktop client changes how it reads local files. If the Proxy tool hasn't been updated to account for changes in the official client's behavior, the handshake fails.
Input the Base URL, Cust URL, and Preload URL into their respective fields.
(e.g., "Rollback" for downgrading or "Normal" for updating) to avoid bootloops. Connection USB Debugging , and verify the specific CUST and Preload
The error occurs when the update_full_base.zip you entered in HiSuite Proxy doesn't match the cust or preload version currently on your device or required by the new firmware. How to Fix "Group Version Not Match" in HiSuite Proxy
Ensure that all three chosen URLs share the same corresponding release date and release ID framework.
: Mismatches can also occur if your HiSuite version is too new. Developers often recommend using HiSuite v10.0.1.100 or v10.1.0.550 for better compatibility with the proxy.
