Wait 2–3 minutes for all services to fully start, then attempt to log into the SEPM console with the new password.
Sometimes, resetpass.bat fails with errors like "Failed to connect to database" or "ODBC error." This usually occurs if the SEPM internal database is corrupted or if the service account permissions have changed.
: Go to the properties of your admin account and ensure a valid IT email address is saved. This allows you to use the "Forgot Password" link on the login screen in the future.
Complete the wizard to let services restart and apply the changes. Troubleshooting Common Password Reset Issues 1. ResetPass.bat Throws a "Database Connection" Error
Ensure the newly generated master key is securely vaulted in an enterprise credential manager to prevent future emergency usage of resetpass.bat . symantec endpoint protection manager reset admin password
If the ResetPass.bat script fails due to database synchronization issues, or if you need to redefine your connection to the database entirely, you can re-run the server configuration wizard.
If the resetpass.bat tool does not work, it might be due to a corrupted installation. You can use the to reconfigure or repair the installation.
Use the SEPM built-in backup scheduler:
: By default, SEPM account lockouts last for 15 minutes. Wait out the cooldown period before attempting to log in with your newly reset password. Essential Post-Reset Security Steps Wait 2–3 minutes for all services to fully
If you cannot use the email method, you can use a local batch file on the management server to reset the account. Broadcom Community Navigate to the folder in the SEPM installation directory: 64-bit default:
By default, SEPM passwords expire every 60 or 90 days. You can disable this:
file on the SEPM server to find the password reset link manually. Broadcom TechDocs Option 2: Using the resetpass.bat
After regaining access, ensure the following steps are taken: This allows you to use the "Forgot Password"
Complete Guide to Resetting the Symantec Endpoint Protection Manager Admin Password
If all other methods fail — the "Forgot your password?" functionality doesn't work (either because email was not configured or the email is not being sent), and you cannot recover your password through any other means — .
The simplest method is the built-in password recovery feature, but it requires that email notifications were properly configured during SEPM setup.