How To Unblock A Prison Call _top_ Jun 2026

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If your carrier offers a spam filtering feature, you may need to disable it. Some T‑Mobile users have reported that prison calls will not come through at all unless spam blocking is turned off entirely.

Ask your carrier (e.g., Verizon, T-Mobile) to check if they are filtering or blocking a specific toll-free number or a number coming from a correctional institution.

Open the Phone app, tap the three dots (Menu) -> Settings -> Blocked Numbers, and toggle off "Block unknown/private numbers". how to unblock a prison call

If both the vendor and your cell carrier show clean records, the block originates directly from the jail or prison administration. Verify the Approved Call List

Telmate is used by many county jails. To block or unblock your number with Telmate, you generally need to call their customer care line directly. According to Kitsap County guidelines, you may request to have your phone number blocked from receiving inmate phone calls by contacting Telmate at . However, it is important to note that Telmate often does not remove blocks per inmate request; the block removal must be requested by the owner of the phone line. You should verify your identity with the customer representative to ensure they have the authority to lift the block on your specific line.

The fastest way to unblock a number is through your Securus online account. Go to www.securustech.net and log in. Once you are logged in, navigate to the section, select the phone number you want to unblock from the dropdown menu, click Unblock , and then confirm your selection. ✅ If your carrier offers a spam filtering

Prison phone networks operate on specialized, highly monitored software managed by private telecom companies like Securus Technologies, GTL (ViaPath Technologies), or IC Solutions. These systems automatically trigger blocks based on security protocols, billing status, or technical glitches. The most common reasons for a blocked prison call include:

Go to Settings -> Phone -> Blocked Contacts, and check if any inmate call provider numbers are listed.

Reach out to your phone service provider to: Open the Phone app, tap the three dots

Go into your cellular network settings, locate the "Call Waiting" toggle under your phone or carrier account settings, and turn it off completely. Step 4: Transition Away from VoIP Numbers

Sometimes, a call is blocked because the system detected a "security violation." This can happen if: You tried to use or 3-Way Calling . The call was transferred or put on speakerphone. There were long silences or "suspicious" background noises.

Customer service at 888‑506‑8407; email at Customer@icsolutions.com.

ViaPath is one of the largest providers in the country, formerly operating under the GTL and GettingOut names. If you need to unblock a number, the most direct route is to call their customer service at . A representative can submit a request to lift the block on your telephone number. In most cases, removal takes about one to two business days. If you want to avoid future blocks due to billing limits, you should set up a prepaid AdvancePay account by calling 1-800-483-8314 . This keeps the call costs separate from your standard phone bill. For those in specific jurisdictions, you may be able to email or fax a written request to the facility, though the phone method is generally faster.

Before you can unblock a number, you need to understand what kind of block it is. The causes generally fall into four main categories: