Kepware The Installer Was Unable To Find Required Root Certificates Exclusive Extra Quality -

certutil -syncWithWU

Systems where automatic certificate updates are disabled via group policy. Solutions to Resolve the Installer Issue

: You can also use the certutil tool to add certificates: Run Command Prompt as Administrator. Execute: certutil -addstore "Root" . Troubleshooting

B. Fix permissions or Group Policy restrictions

: For systems without internet access, you must manually install the required root certificates into the Trusted Root Certification Authorities Troubleshooting B

Manually select as the certificate store rather than letting Windows choose automatically.

Your best course of action is to open a support ticket with PTC. They can provide official, digitally signed packages containing the exact root certificates required to validate their installer. This guarantees you are using safe, official files, especially in a regulated industrial setting.

Double-click it and set it to (this allows updates to happen). Click Apply and then OK . Step 4: Use the Kepware Command Line Extract

In the Certificate Import Wizard, select as the store location, then click Next . For further assistance

: If the machine must remain offline, you can manually import the required certificates from a machine that has them:

[Info] Check local computer, Trusted Root CAs, returned: -2146893807 [Info] CheckRootCert, GlobalSign Failed, returned: 0x65B [Info] CheckRootCert, VeriSign Failed, returned: 0x65B

The "missing root certificates" error occurs because the of the Kepware installation package.

If your machine can be safely connected to the internet or an internal Windows Server Update Services (WSUS) server, patching the host is the fastest resolution. Open the Windows menu and select Settings . Navigate to Update & Security > Windows Update . Click Check for updates . even manual imports fail

This guide provides a comprehensive overview of why this error happens and practical, step-by-step methods to resolve it. Why the Error Occurs

. This allows the OS to automatically pull the necessary trusted root certificates. www.ptc.com 2. Manual Certificate Import (Offline Fix)

Alternative perspectives on Google Groups indicate that in some stubborn cases, even manual imports fail, requiring a direct support ticket for a remote session.

For further assistance, users are encouraged to open a support ticket via the My Kepware portal download links

Download from Microsoft:

Expand > Trusted Root Certification Authorities > Certificates .